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Easily set up your successful loyalty strategy with our Success Cases.
We have created success cases that you can start using right away and quickly achieve your first results.
Platform
Generate new customers with referrals
Unique discounts based on purchase history
Order matching marketplaces & website
Website
Encourage cart abandonment recovery with smart rewards
Higher conversion rate by not showing the discount code
Uplift by displaying total discount & discount code on the product page
Loyalty
Higher revenue through unique products at loyalty levels
Higher revenue through cross-selling partner products
More repeat purchases and higher order value
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Generate new customers with referrals
Solution: Points or discounts for both the referrer (the existing customer) and the new customer.
Example: How do you encourage customers to actively recommend your website to their network? Both the referrer (the existing customer) and the new customer are immediately rewarded with exclusive points, discounts, or products upon a successful referral.
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Unique discounts based on purchase history
Solution: Offer unique discounts to customers based on their purchase history.
Example: A customer contacts the service desk because a product was not delivered as expected. With insight into the purchase history, the service desk agent can immediately see how valuable the customer is. From this overview, the agent generates a personalized discount code and sends it directly to the customer. This not only provides a solution but also strengthens the customer's trust and appreciation. Based on the purchase history, the service desk agent can generate and send a discount code to the customer.
Order matching marketplaces & website
Solution: Email (WhatsApp or SMS) customers with a discount code when an order is completed on both the website and a marketplace.
Example: An website receives orders daily through both their own website and marketplaces. With a smart integration of order data from different channels, it's easy to recognize customer matches. This helps identify customers who shop with you across multiple channels. Not only does this provide insight into their buying behavior, but it also offers the opportunity to reach these customers directly through your own channels, such as email, WhatsApp, or SMS.
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Encourage cart abandonment recovery with smart rewards
Solution: Rewards in the form of loyalty points for completing purchases.
Example: Many customers add products to their cart but do not complete the purchase. This results in missed revenue and an opportunity to activate customers. Encourage hesitant customers to take the step to checkout. Offer a temporary points boost to motivate customers to complete their purchase.
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Higher conversion rate by not showing the discount code
Solution: Make the discount code field invisible on the website.
Example: A visible discount code field can discourage customers if they don't have a code—they might search for one and abandon the checkout. Show the discount code field only to customers with a linked discount code in their profile. Customers without a discount code will see a simpler checkout process, without feeling like they're missing out.
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Uplift by displaying total discount & discount code on the product page
Solution: Display the discount code & total discount on the product page.
Example: Customers want clarity on offers and discounts. If they don't immediately see what discount they're receiving, they might hesitate to make the purchase, leading to cart abandonment. Display the discount code & total discount on the product when it applies.
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Higher revenue through unique products at loyalty levels
Solution: Unique (non-existent) products at high loyalty levels.
Example: Create a sense of exclusivity and reward loyal customers. You don't just want to retain customers, but also encourage them to buy more frequently and reach higher loyalty levels. Customers with a gold loyalty level gain access to an exclusive selection of unique products. These items are only available to customers who have reached this level.
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Higher revenue through cross-selling partner products
Solution: Offer discounts on products that the customer may also need.
Example: Provide additional value to customers and leverage partnerships to enrich the customer experience. A customer often needs complementary products that you don't sell yourself. This creates opportunities for both your website and strategic partners.
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More repeat purchases and higher order value
Solution: Points reward system for purchases and upgrades.
Example: Create a loyalty program that rewards customers for their purchases while also encouraging engagement and repeat purchases. The customer earns points with every purchase that they can collect and redeem. These points offer two unique benefits:
Discounts on future orders, allowing customers to experience immediate financial benefits.
Exclusive access to new collections or sale promotions, making customers feel special and valued.