Frequently Asked Questions

Loyalty Engage is a flexible SaaS platform that helps businesses increase customer loyalty through personalized reward programs, gamification, and data-driven insights.

We are a Dutch company where we primarily work from home.

Yes, our platform is designed for various sectors, such as eCommerce, retail, hospitality, and B2B. Whether you run a small webshop or are a large multinational, our system is scalable and customizable.

With Loyalty Engage, customers can collect points by making purchases, completing certain actions (such as leaving a review or providing specific profile information), and redeem those points for rewards like discounts, gifts, or exclusive experiences.

Loyalty Engage operates on a SaaS model. This means that a monthly fee is charged for the use of Loyalty Engage. Billing is based on the number of monthly orders. For more pricing details, please refer to our pricing calculator.

We have a selection of Succes Cases, and there's always one that fits your needs. Once you become a customer, we have an onboarding process where the entire implementation will be mapped out and set up. Additionally, there is a dedicated CSM team that not only assists during onboarding but is always ready to help you move forward.

There are Success Cases with certain standard templates that can be easily implemented.

If you choose to start using Loyalty Engage, we will work with you to create a plan. We will determine exactly what you want to achieve with Loyalty Engage and how it can be executed. This is usually done based on our use cases. Once your goal(s) are clear, a suitable implementation plan will be created and executed in collaboration with the development teams from both your organization and Loyalty Engage. Depending on the plan, this process typically takes two weeks.

Absolutely! You can customize rewards based on customer segmentation, such as VIP customers, or offer special promotions for birthdays or other milestones.

We do often hear that as feedback. Of course, it's important to know clearly what you want to achieve with Loyalty Engage. Once that is clear, the possibilities are endless and relatively easy to implement with Loyalty Engage. If for any reason things don't work out, our CSM team is ready to assist you.

With common sense, it should be possible to achieve all objectives. However, it may be necessary to have some basic knowledge of Javascript and CSS to set up your loyalty page and ensure it fully aligns with the look and feel of your website.

Our platform provides detailed analytics that allow you to track customer behavior, repeat purchases, and ROI. Additionally, you'll gain insights into which rewards are most effective.

Loyalty Engage supports integrations with popular eCommerce platforms, as well as marketing tools and email platforms. We also offer an API for custom integrations.

It is possible to import and export all customer data to and from Loyalty Engage.

Loyalty Engage works with all possible Content Management Systems. Wordpress, Webflow, Magento, Drupal, Craft, Joomla, or Shopify; no problem.

We take privacy very seriously. Loyalty Engage complies with the GDPR and uses advanced encryption to protect customer data.

We have an average uptime of 99.9%.

Loyalty Engage requires a high complexity standard for passwords to log in. Additionally, login credentials are encrypted and stored in the database.